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Contact

Contact Kenka

Reach the right conversation quickly, whether you are exploring Kenka, managing an account, or reviewing the product in depth.

01

Start a conversation

Product enquiriesExperience, ideas, reserve gold, or account questionsPrivacy enquiriesPersonal information, access, correction, or deletion requestsSecurity reportsUnexpected account behavior or a responsible vulnerability report
02

What to include

  • A concise description of the question or issue.
  • The page or feature involved and the approximate time it occurred.
  • Your account email when the request concerns account-specific activity.
  • Screenshots or browser details when they help explain a technical issue.
03

Account and security

Do not send passwords, confirmation codes, authentication cookies, API keys, or other sign-in secrets by email. Kenka will never ask for your password.

If you suspect unauthorized access, change your password first and include the approximate time and device involved in your report.

04

Partnerships and media

For data, technology, reserve, research, investment, or media conversations, use the product enquiries route and include your organization, role, and the scope you would like to discuss.

05

Written requests

Send correspondence to hello@kenka.trade. Requests involving personal information should come from the email linked to the relevant account so identity can be verified safely.